Alert Center in Control Hub

For Webex Meetings, you can create rules to get alerts for:

• Live meeting monitoring—Use this alert to find out when participants are experiencing media quality issues during meetings that are in progress. You can create up to 10 of these alerts.
• Device live meeting monitoring—Use this alert to find out when devices are experiencing media quality issues during meetings that are in progress. You can create up to 25 of these alerts.
• Historical meeting quality trend—Use this alert to find out when a percentage of participants in specific Webex sites and locations reach the media quality thresholds that are set automatically based on the past performance of meetings within the last seven days. You can create up to 10 of these alerts.
• Historical meeting quality monitoring—Similar to the history meeting quality trend alert, you can use this alert to set your own thresholds on when to receive an alert when a percentage of participants in specific Webex sites and locations reach any of the media quality thresholds. You can create up to 10 of these alerts.

For Webex Calling, you can configure the following alerts:

For devices, you can create rules to get alerts for:

• Offline and online events—An event is registered after a device has been offline for 10 minutes or has come back online 10 minutes ago. You can create up to 100 of these alerts.
• Issues that are detected or resolved events—You can select if you want to receive all alerts or mute the ones that you don't wish to receive. You can create up to 100 of these alerts.
• Software version expiry—An alert is sent out 14 days and 3 days before the software version expires for the device. You can create up to 10 of these alerts

See this article for more details on how to set up alerts for devices in your organization.

Postoje dve kategorije obaveštenja o uslugama za namenski slučaj: Maintenance alerts and Proactive alerts.

Obaveštenja o održavanju

The system enables maintenance alerts by default. Partner or customer administrators should verify or configure the delivery channel to receive notifications via email and/or Webex space. Maintenance alerts are used to send notifications about maintenance, outages, and incident communication.

To add delivery channel information to receive maintenance alerts:

1. From the customer view in https://admin.webex.com, go to Alerts center.
2. Select Manage > All rules.
3. Click Calling-Maintenance and Outage Alerts and scroll down to Delivery Channel.
4. Select either or both of the Email or Webex spaces check boxes to receive notification on the preferred channel.

   You can add upto 30 email IDs.

   To receive notifications in a Webex space, you must have a Messaging license. If bot access is enabled in Apps/Bots and you're allowed to be a member of the organization room, you’ll get the notifications. Otherwise, contact your organization administrator to resolve the issue.

   Možete da izaberete Webhooks ako imate omogućene Webhooks na organizacionom nivou. Za više informacija, pogledajte Omogući veb-kuke za obaveštenja u Kontrolnom čvorištu.

   
5. Enter the Email and Webex space information and click Save to save the changes.

Whenever maintenance occurs, Control Hub automatically displays a banner with the cluster details, region, and the scheduled date and time.

Proaktivna upozorenja

Partner or customer administrators can subscribe to day two or day three proactive alerts and event notifications, and choose to have them delivered via email, Webex App spaces, or both by selecting the Delivery Channel when creating the alert.

For example: Unified CM Video Conf Bridge Out of Resource Count High, Unified CM MTP Out of Resource Count High.

To create a proactive alert rule

1. From the customer view in https://admin.webex.com, go to Alerts center.
2. Izaberite Manage > Create rule (Upravljanje > Kreiraj pravilo).
3. U odeljku Rezime:
   1. Izaberite Pozivanje sa padajuće liste Usluga.
   2. Izaberite Obaveštenja za namenski termin sa padajuće liste Tip.
   3. Izaberite željenu ozbiljnost. By default the severity is High.

      • We recommend creating rules for proactive alerts with medium or low severity.

      • You receive alerts that match or exceed the severity level you selected when setting up the rule.

   4. Dodajte naslov za novo pravilo.
4. All the check boxes in the Rules section are selected by default. Odznačite one koje želite.
5. Izaberite kanal za dostavu da biste primili obaveštenje.

   Možete da izaberete Webhooks ako imate omogućene Webhooks na organizacionom nivou. Za više informacija, pogledajte Omogući veb-kuke za obaveštenja u Kontrolnom čvorištu.

6. Kliknite na dugme Sačuvaj.

   Once the rules are created, it takes a maximum of 6 hours to start receiving the notifications.

   

Alert status and their legends

Control Hub consolidates the statuses of multiple UC application services, agent statuses, and the maintenance status of each node.

Alert legends

Certificate expiry alert

Control Hub sends certificate expiry alerts to customers 67 days before the expiration date and then every 12 days, until the certificate is renewed.

• Customer owned and managed certificates - A proactive alert is sent from Control Hub, and you’re responsible for renewing and managing the certificate.
• Cisco owned and managed certificates - A proactive alert is sent from Control Hub, and we’re responsible for renewing and managing the certificate.

Definicije alarma statusa kontrolnog čvorišta

Za listu dostupnih definicija alarma za namensku instancu, pogledajte definicije statusa alarma aplikacije Control Hub.

Webhook URL adresu za povratni poziv možete da podesite tako da se obaveštenja prikazuju u aplikacijama nezavisnih proizvođača. Administrator može da navede URL adresu vebhook povratnog poziva u kontrolnom čvorištu. Nakon što obezbedite URL adresu povratnog poziva, možete da izaberete opciju Webhook kao dodatni kanal za isporuku u pravilima za nova ili postojeća obaveštenja. U nastavku pogledajte korake o konfigurisanju webhook-a.

Evo primera kako izgleda JSON element za webhook upozorenja:

{
"orgId": "1ab23cde-4567-890f-1234-gh56ijk07l891",
"title": "title",
"summary" : "notification for a test alert",
"actionUrl" : "www.actionURL.com",
"severity" : "HIGH",
"eventType" : "created",
"resourceType": "ControlHubAlerts",
"type": "Meeting",
"subtype": "Live Meeting Monitoring",
}

You can set up a PagerDuty integration key so that alerts show up in third-party applications.