Supported calling options in Webex App

Calls on Webex App

Your administrator can turn off the Call on Webex option.

If you have the option for your Webex App account (on desktop, mobile, or web), you can call anyone else using Call on Webex, regardless of whether they're part of the same organization.

You don't need to use their phone number; you just need to be connected to them in the app to call or answer calls from someone with a Webex App account. In-call options include adding guests to the call, sharing your whiteboard, and sharing your screen.

For example, after reviewing the final marketing plan shared in a direct message with a vendor, you can call them immediately to let them know about a last-minute logo change.

You can also manually enter a video address (SIP address) in the search bar if you want to call a non-Webex App user with an address, or dial into a meeting bridge (such as username@example.webex.com.)

Call phone numbers within your organization

If your organization has configured your Webex App account to let you call other people's phone numbers, you can call other people within your organization on their work numbers, mobile numbers or video addresses. You can also answer their calls. This gives you access to advanced calling features beyond just calling someone in the app.

To see which calling service you've been set up with, see Find out what calling service you have.

Call anyone with a phone number

If your organization is using Unified CM or Webex Calling, you can also call anyone with a phone number or answer calls from anyone calling your work number. When you make these types of calls, it's just like making a regular phone call from any other phone. When it's time to make reservations for your team's celebration lunch, you can call the restaurant right from Webex App too. Just go to Calls and enter the phone number.

Your call settings

You can access your call settings from Webex App. Click Settings > Additional Call Settings, then choose an option, depending on your setup:

• Advanced Call Settings—This link takes you to some more call settings, such as voicemail, block caller ID, and more call forwarding options.

• Access User Portal—You see this option if you're set up with Webex Calling or if your service provider has enabled this option for you. Here, you have access to a few more settings that aren't available from Advanced Call Settings. For example, voicemail PIN reset, scheduling for certain features (such as call forwarding, call rejection, and others), and Executive assistant settings.